Mohamed Sanu is a wide receiver for the NFL’s Atlanta Falcons and one of their most celebrated stars. After sitting in coach during a recent airline flight, he was handed a note as he was departing the plane. The family sitting behind him had recognized him but did not bother him for autographs or a story to share with their friends. They just watched! Here is what the handwritten note said, as posted on his Twitter page:

"Hi, you don't know us, but we wanted to thank you. Our son sat behind you on this flight and watched you. He saw you studying your plays, watched you make healthy choices with your snacks, food and drink. He watched how polite you were to everyone. He is only 10, but just made an elite hockey team and we are on our way to training in [Connecticut]. You are an inspiration to children and for that you should be proud! Thank you and best of luck."

You Never Know Who Is Watching! 

It is always refreshing to hear such a heartwarming story about a public figure, particularly in light of the current political climate. Being in the car business, I too have witnessed some behavior from my “back seat.” I have traveled the country for over a decade, working in dealerships and working hand-in-hand with independent agents to grow the skills and income levels of their F&I departments. On many occasions, I have become privy to supposedly “secret” actions, which in reality are a regular part of how they do business.

Independent agents are called on regularly to do things that have nothing to do directly with making a profit for your agencies. I have known of many agents who have driven hours out of their way in an attempt to help a small dealership, which will never be able to provide much profit to them personally, simply because a dealer asked them to help a friend. More times than I can count, I have watched them become an HR consultant when someone needs a job or someone needs an employee. I have seen significant financial contributions made to charities that an employee is personally connected to with the caveat that the donation remain anonymous.

Succeed by Making a Difference! 

I know every independent agent reading this is in business to make a profit and to enhance their financial situation. However, having worked with many of you, it is obvious that the driving force behind your long days is to make a difference! The financial benefits are the reward you receive for helping as many people as you can as often as you can. It is no mistake that those who focus on making a difference are usually the most financially successful.

I have been sitting in the “seat behind you,” watching your efforts, and it has created in me the highest respect for many that fill this role in the automotive business. This is my note to you to say “Thank you!” The note that Mohamed Sanu received that day accomplished one thing: It made him more determined to continue the behavior that was secretly observed because it is simply who he is. So continue your efforts and know that many are watching and noticing your efforts, even if you don’t see them.

I look forward to seeing you on my next post! Visit www.go-reahard.com to learn more about how we can help you help more customers. Also feel free to contact me. Exchanging ideas with agents and F&I professionals is my passion!