Gil Van Over

Got a Kink in the House?

Experienced agents know noncompliance isn’t limited to the F&I department. Help your dealers avoid harming customers or running afoul of regulators by kicking their kinks out of the box, off the desk, and away from the showroom.

How to Conduct a Menu Audit

Agents who train on the menu should also be able to audit one. Compliance guru lists the four critical components of a menu audit and the protection it can offer your dealer clients in the event of a legal challenge.

Dealer Law for F&I Agents

Is payment packing actually illegal? Handle common dealer objections to compliance measures and create manuals that fill the gaps between state and federal law.

5 Dealer Compliance Objections and How to Overcome Them

Expert lists the most common objections agents hear from noncompliant dealers and the word-tracks you need to handle them.

Where's Your Moral Compass?

Agents have an opportunity to make a real difference in dealerships staffed by F&I professionals who have lapsed in their dedication to compliance — or never had it.

The Federales Are Watching

Agents are sensing relief among dealers at the end of the CFPB era, but the FTC, DOJ, and state attorneys general are actively taking up the once-feared bureau’s cause.

Who's the Compliance Cop?

Agents can and should play a key role in keeping dealers out of the regulatory crosshairs, but enforcement should be left to legal and compliance experts.

With Great Leasing Comes Great Responsibility

Compliance Isn’t Solely F&I’s Responsibility

Five Critical Annual Training Requirements