agent Entrepreneur logo
MenuMENU
SearchSEARCH

Frost & Sullivan: Loss of Consumer Confidence Will Have Long-term Costs

February 18, 2010
3 min to read


LONDON - Any timid hopes that the automotive industry was making its way out of the woods have been dashed with the latest loss in consumer confidence arising from Toyota's biggest recall in its 70-year history. The recall of over 8 million vehicles over sticking accelerator pedals, and further problems with loss of braking on the latest Prius, Lexus HS250 h and the Sai models will likely cost Toyota a total of 80,000 –100,000 cars in lost sales to other vehicle brands in the first half of 2010, as sales of its 8 recalled models and the Prius suffer a slowdown. Adding fuel to the fire is today's press conference announcement by company president Akio Toyoda that the company is considering a recall of the Corolla, the world's best selling car. The loss of consumer confidence and the reigning media frenzy have wiped nearly one-fifth of the company's value off the board of the Tokyo stock exchange. Moreover, the suspension of sales of eight Toyota models in the United States will not only dampen first quarter sales figures, but also offer a critical leg in to competitors offering trade-in incentives. "One of the key concerns for Toyota is the loss in sales of its flagship hybrid Prius to other market substitutes'" says Vigneshwaran Chandran, Frost & Sullivan's Program Manager, Business Strategy and Innovation Group, in a new article entitled: Total Recall: Impact Assessment of Toyota's Quality Issues on its North American Business. "Honda is a brand high on the brand recall list for Americans and the Insight mild hybrid which is competitively priced, could become an immediate alternative for Toyota customers," Chandran warns. Initial estimates suggest that the accelerator fix alone will cost Toyota half a billion dollars at least, and the overall cost could spiral to at least $1.5 billion. Compounding this is the temporary sales suspension that has already cost the company more than 50,000 cars in lost sales since January and a potential loss of another 50,000 cars over next three months. The biggest expense, however, may be the legal fees: with already more than 40 class-action suits filed against Toyota in the United States and 13 lawsuits alleging death or injury due to unwarranted acceleration. In the longer term, Toyota faces tremendous publicity damage. Owners worry about loss of vehicle re-sale value and confidence in the brand as representing safe and reliable cars has plummeted. In response, Toyota is trying to shift some of the blame onto suppliers, while repairing all affected models. As part of its damage control campaign, dealerships are open longer, television campaigns re-iterate the strong quality record of the company and the company has used an outright apology combined with a commitment to fix things. Despite these efforts, it remains to be seen how the whole issue will affect the long-term performance of the company. This is especially true as other carmakers, including Honda and Ford, increasingly face recalls. Toyota upped its vehicle forecast for the fiscal year ending March 2010 from 7 million to 7.2 million units in February and is trying to comeback strongly in March with strong incentives, including a $1,000 discount in addition to existing loyalty cash incentives for returning Toyota owners. The company also plans to offer free oil changes, regular services and match Hyundai's 10-year powertrain warranty program. "With an anticipated slowdown in demand due to scrappage incentives coming to an end in most developed markets, we wait to see if the recalls affect overall consumer confidence and purchase behaviour, thus slowing down the market recovery further," Chandran said.

More Industry

F&Iby Lauren LawrenceFebruary 27, 2026

Price Driving Insurance Churn

Over half of insurance holders ages 18 to 29 reported to be 'somewhat' likely to change providers in the next 90 days, according to CivicScience, which found that interest was lower among older age groups.

Read More →
Industryby Lauren LawrenceFebruary 26, 2026

AI Drives Dealer Website Traffic

Total visits to dealer websites from generative artificial intelligence platforms grew more than 15 times year-over-year, signaling a shift in how many consumers shop for cars online.

Read More →
Industryby Hannah MitchellFebruary 26, 2026

Automakers Tops in Fuel Economy

In the U.S., Honda has the most efficient gas-electrified combo lineup while Tesla beats all automakers in annual EPA ranking as brands built their alternative-fuel offerings.

Read More →
Ad Loading...
F&Iby Lauren LawrenceFebruary 25, 2026

Report Finds Year-End F&I Strength

Deal volume ebbed and flowed throughout 2025, but product performance remained steady, according to automotive technology and data intelligence solutions provider StoneEagle.

Read More →
Industryby Hannah MitchellFebruary 24, 2026

Overall Consumer Confidence Up

Americans’ view of present business conditions, the labor market and family finances, though, are still in the dumps, and if they plan to buy cars, many target used units.

Read More →
Auto Financeby Lauren LawrenceFebruary 23, 2026

Auto Loan Forecast Bucks Market Trend

Auto loan originations rose over 6% year-over-year in the third quarter of 2025, but TransUnion predicts a slight decline in auto loan growth this year, making it an outlier in the company's overall lending forecast.

Read More →
Ad Loading...
F&Iby Hannah MitchellFebruary 23, 2026

Some Auto Brands Cheaper to Insure

A new top 10 list ranks the least expensive for average full insurance coverage on a clean driving record and high driver credit scores.

Read More →
Industryby StaffFebruary 20, 2026

Learn to Manage the Mayhem at Agent Summit

Rob Mancuso – president of Mancuso Automotive – will present a Keynote at the 2026 event.

Read More →
Fixed Opsby Hannah MitchellFebruary 20, 2026

Auto Recalls Sank Last Year

2025 Sedgwick data indicate that the number of vehicles affected fell to its lowest point in more than a decade.

Read More →
Ad Loading...
Industryby Lauren LawrenceFebruary 19, 2026

Affordability Leads Top-Rated List

Edmunds’ editorial team tested 300-plus vehicles to help determine the Top Rated Awards for 2026, and one brand stood out with multiple rankings, including Best of the Best.

Read More →