agent Entrepreneur logo
MenuMENU
SearchSEARCH

Fresh Auto Consumer Loyalty Perspective

Retention picture changes across power trains, demographics and auto segments, study finds

October 8, 2025
Fresh Auto Consumer Loyalty Perspective

Industrywide, 38% of auto consumers changing power trains stayed loyal to their previous brands.

Credit:

Pexels/Brett Jordan

2 min to read


 

When U.S. auto consumers are in the market for a different power train than their current models, they’re more likely to switch brands for the change-up.

In fact, loyalty to power train type is significantly greater than brand loyalty, S&P Global Mobility says it found. Of households shopping for a new vehicle, 74% stick with the same power trains they’ve had, compared to 51% who stay with the same auto brands.

Ad Loading...

But consumers switching power trains tend to shop around: 62% of households doing so switched brands at the same time, according to S&P Mobility’s research. The automotive data provider observed the phenomenon among both households switching from gas-powered to alternative-fuel power trains and vice versa.

The pattern presents challenges and opportunities for auto dealers, the challenge of keeping customers in the fold, and the opportunity of winning over a competing brand’s loyalists. S&P says households tend to return to the auto market every 3½ years.

Of those, about half switch brands, it said. But among the three out of four who keep the same power train, 56% stay with the same auto brand they bought from the last time. 

The research also found differences among consumer demographic groups and auto market segment. 

Between July 2024 and this past June, more Asian households switched both brand and power train than those that changed brands but stuck with the same power trains, S&P said, while just 27% of black households that jumped to new brands also switched power trains. 

Ad Loading...

Meanwhile, a similarly low 26% of luxury auto consumers changing power trains stayed loyal to their previous brands, compared to 38% industrywide and 41% for mainstream brands.

S&P advises auto brands to target their marketing to households open to power train switch-ups in an effort that can at the same time reveal those loyal to their current power trains and brands.

“The more granular your targeting, the more effective your strategy will be,” the report says.

HYBRID POWER TRAINS: The 250K-Mile Club

More Showroom

Industryby Hannah MitchellFebruary 18, 2026

EVs Bring Most Satisfaction to Date

Study finds that adopters are true believers and that their satisfaction with the vehicles is growing, including for public charger experience, despite pullback of federal incentives.

Read More →
gray electric vehicle charging
Industryby Lauren LawrenceFebruary 9, 2026

Year-End Inventory Hints at Stability

Electric-vehicle inventory dropped in December, according to S&P Global, but the hybrid market saw about a 19% year-over-year increase in supply despite being down from November.

Read More →
Salesby Hannah MitchellFebruary 2, 2026

Consumer Outlook Dims

The year starts with declined expectations for economic conditions and plans to make big purchases. Used cars, though, are among the top big-ticket categories under consideration.

Read More →
Ad Loading...
2026 red Honda Civic
Showroomby Lauren LawrenceJanuary 26, 2026

Low Price, Long Life: 2026 New-Car Rankings

The Honda Civic is named the most reliable new car for the money at $27,768 with a predicted 13½ year life span, breaking down to $2,058 annually, or less than half the industry average.

Read More →
Salesby StaffJanuary 21, 2026

Black Book: Weekly Market Update

Could it be an early spring when it comes to used-vehicle sales? Black Book analysts think so based on recent weeks' auction activity.

Read More →
credit card, cash, toy car, car keys on top of laptop
Showroomby Lauren LawrenceJanuary 14, 2026

Buyer Satisfaction Up Despite High Prices

Auto consumers reported greater satisfaction last year despite higher prices and rising tariffs, due to an omnichannel approach blending online and in-person shopping, Cox Automotive research found.

Read More →
Ad Loading...
Industryby Hannah MitchellJanuary 5, 2026

Late-Year Auto Sales Off

Purchases of new and used vehicles were down in December despite several positive market turns for consumers, whose optimism didn’t match their big-ticket spending.

Read More →
Industryby Hannah MitchellDecember 10, 2025

November Underlines Have-and-Have-Not Market

ATPs, asking prices stay elevated as affordable model sales languish and pricey ones flourish

Read More →
Industryby StaffNovember 26, 2025

Black Book: Weekly Market Update

Midsize luxury and subcompact luxury crossover segment depreciation quickened last week amid overall declines.

Read More →
Ad Loading...
Salesby Hannah MitchellNovember 17, 2025

October Brings Used Sales Turnaround

Still-pricey market nonetheless sees healthy volume

Read More →