SCOTTSDALE - CNA was voted both the best Service Contract Provider and the best Reinsurance Provider for 2012 by Auto Dealer Monthly’s Dealer’s Choice Awards.
“The Dealers’ Choice Awards brings some well-deserved recognition to the outstanding products and services dealerships rely on every day, and I can’t think of a better honor for an allied industry than to be chosen for an award by their own customers—dealers and dealership personnel,” says Harlene Doane, editor of Auto Dealer Monthly. “At Auto Dealer Monthly we consider it a great honor to be able to recognize some of the best vendors and finance companies in the industry. CNA National should be extremely proud of the job they do for dealers.”
The recognition—a Dealers’ Choice Diamond Award in each category—marks the eighth consecutive year that CNAN has been recognized as a top provider—a feat that no other vehicle service provider has achieved.
“We have seen many transitions and trends in the industry during the past three decades, but our commitment to providing the highest quality product and customer service has never wavered,” says Joe Becker, president and chief executive officer of CNA National. “Our daily operations focus on having a positive impact on our dealers, and we constantly communicate the importance of customer satisfaction with our employees.”
CNAN has been voted a top provider every year since the national survey of automobile dealers began in 2005, and has earned a total of 12 Dealers’ Choice Awards. From 2005 to 2010, CNAN was recognized as the best Service Contract Provider; in 2011 it earned the award for best Reinsurance Provider and in 2012 CNAN was voted first in Service Contracts and Reinsurance.
“Our Dealers’ Choice Awards are a direct result of the ease of our administration, our amenable claims process and our outstanding network of professional agents affiliated with CNA National,” says Alan Miller, senior vice president of sales for CNA National.
“Being voted the top reinsurance provider two years in a row is clear evidence of our commitment to the long-term financial success of our dealers. Our programs include thorough communication, financial stability and transparency, supported by staff that works exclusively on reinsurance. It is this level of expertise and attention to detail that gives dealers’ confidence in us as a reinsurance provider.”
“Our longevity and success can be attributed in part to maintaining a consumer-friendly product, our efficient claims process and superior participation programs. We try to act as partners with our agents and dealers, who know we have their long-term interests in mind,” says Becker. “Our stability is further supported by the strength of our parent company and the vast industry experience of the entire CNAN team. This separates us from competitors and enables us to receive national recognition from dealers.”
This is the eighth year Auto Dealer Monthly has held the Dealer’s Choice Awards, which recognize the most highly regarded vendors, suppliers and finance companies in the retail automotive industry, as voted on by dealers and dealership personnel.
This year a total of 48 awards were presented to 40 companies in 21 distinctive categories of products and services. Dealers and dealership personnel rated providers in each category in four areas: 1) the product or service provided, 2) customer support and service, 3) the overall value for dollars spent, and 4) whether the dealer would recommend the provider.
The complete list of winners, as well as any provider or finance company rated higher than the group average score in any category, and the feature article on the 2012 Dealers’ Choice Awards are in the April 2012 issue of Auto Dealer Monthly magazine.
