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ArticlesAugust 3, 2020

Restoring Consumer Trust and Dealership Profitability Post-COVID

We’re clearly operating in a new normal, but one thing is clear – the dealership that provides the most support and instills the highest level of confidence in their customers will ultimately succeed in the coming months.

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ArticlesJuly 29, 2020

Actually, I Am the Boss of You: An Interactive Approach to Employee Counseling

The goal in discipling employees is not to punish but rather to affect a positive change in the employee’s conduct or performance, and should remain compatible with that goal and reduce the number of times someone says, “you’re not the boss of me.”

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Articlesby Gil Van OverJuly 29, 2020

Inject Red Flags with Steroids

Law requires that dealers have policies, procedures, and processes in place to reasonably detect and prevent identity theft. Agents can assist their dealer-clients to ensure these updates are completed and solutions implemented.

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Newsby StaffJuly 28, 2020

COVID-19 Markets Updates

Black Book recently published an update to their COVID-19 Markets Updates, which includes these highlights from the last week: wholesale prices, retail listing prices, wholesale sales volume, and automotive loans.

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Newsby StaffJuly 28, 2020

New JM&A Group Insider Platform Provides Free Exclusive Content to All Dealers

In an effort to further engage automotive professionals and provide valuable content, JM&A Group recently launched JM&A Insider, its own, on-demand collection of automotive resources.

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ArticlesJuly 27, 2020

Dealership Re-Opening: Best Practices for Engaging the COVID-19 Shopper

Every dealership is re-opening to a new reality with a changed shopper. Creating a strategy that adapts to the needs of your customers will shorten the time it will take for your dealership to recover.

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ArticlesJuly 27, 2020

F&I in a Post-COVID-19 World

The last few months have been strange — we aren’t sure what next week will look like, and many of the goals for 2020 are in question because our ability to earn money has been compromised. So, the quicker we can adapt, the better opportunity we will have for success in the future.

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Newsby StaffJuly 23, 2020

Hyundai Motor Exceeds Second-Quarter Estimates

Hyundai Motor Co reported a smaller-than-expected drop in profit on high-margin domestic sales and said, while demand should pick up soon, the pace of recovery will be slow due to the impact of the coronavirus pandemic.

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Newsby StaffJuly 21, 2020

Valvoline Exceeds New GF-6 Motor Oil Standards

Iconic brand provides as much as 40 percent better wear protection versus updated industry specifications.

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Newsby StaffJuly 21, 2020

Black Book: COVID-19 Markets Updates

Black Book recently published an update to their COVID-19 Market Updates, which includes: current wholesale prices & price trends, used wholesale price trends & projections, a look at the retail vertical, new vehicle sales outlook, and used vehicle supply projections.

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