agent Entrepreneur logo
MenuMENU
SearchSEARCH

Only 10 Percent of Americans Trust Their Managers

October 16, 2011
2 min to read


Only 14 percent of American workers believe their company's management is ethical and honest, according to a recent poll by Maritz, which surveyed 1,857 employees about their job engagement and level of trust.


Even fewer employees -- 10 percent -- trust management to make the right decision in times of uncertainty, while those ages 18 to 24 years who recently entered the workforce have slightly more trust in their superiors, with 16 percent expressing trust.

Ad Loading...


Twelve percent of employees believe their employer actually cares and listens to them, while only 7 percent feel that the actions of management are consistent with what they say they will do.


As remnants of the recession continue to linger, 25 percent of employees have lost trust in their employer since last year.


The report cites "poor communication, lack of perceived caring, inconsistent behavior and perceptions of favoritism" as the greatest factors to the lack of trust.


The lack of trust between employees and employers could stem from the disconnect between personal and company values. Only 14 percent of employees said their company's values line up with their personal values.


Employers are struggling to engage new employees, who have been with the company for one to five years. Of this group, 27 percent are currently looking for a new job.

Ad Loading...


Rick Garlick, senior director of strategic consulting at Maritz, said in a statement, "Every employee is unique. The sooner management realizes that a one-size-fits-all approach to engagement doesn't work, the sooner they'll start earning the trust of their people and driving business growth."


This article was written by Alicia Ciccone and published in AOL Small Business.

Subscribe to Our Newsletter

More Training

TrainingFebruary 19, 2026

Policy Responses to Data Breaches

The recent 700Credit cyberattack is a wake-up call for agents and dealers. Review disclosures and tighten vendor oversight to maintain compliance and preserve customer trust.

Read More →
Trainingby Gil Van OverFebruary 10, 2026

How Agents Help Dealers Avoid Bust-Out Scams

Update your F&I training program to include the three warning signs of a bust-out, or a nefarious, two-pronged form of bank fraud that leaves dealers and finance sources holding the bag.

Read More →
TrainingDecember 10, 2025

Accountable Is as Accountable Does

Auto dealerships work better when all staffers own their duties.

Read More →
Ad Loading...
TrainingNovember 26, 2025

The Power of Saying No

Agents should build this muscle to make themselves and their dealer clients strong.

Read More →
Industryby Hannah MitchellNovember 6, 2025

Dealers Have Room to Run on Satisfaction

Survey finds it inched up this year, but consumers crave more communication

Read More →
F&Iby StaffOctober 15, 2025

The F&I Agent's Roadmap: Mastering the Cold In-Store Visit

Register for Allstate's FREE webinar on Oct. 21

Read More →
Ad Loading...
IndustrySeptember 18, 2025

Wish or Work To Success

Good, old-fashioned work ethic will get you where you want to go.

Read More →
TrainingSeptember 4, 2025

Elevated Concerns

Agents must have the ability to recognize and prepare to address high-risk compliance issues and offer solutions to dealer clients.

Read More →
F&IAugust 28, 2025

In F&I, Innovation Is Overrated

It’s what you do with your available tools that really matters.

Read More →
Ad Loading...
Product & Technologyby StaffMay 13, 2025

F&I Training Tool Updated

Reahard & Associates just released a new version of its recording and review service for F&I pros.

Read More →