This month, we sat down and chatted with John Vecchioni, national trainer, business development for United Car Care, to hear his opinions and advice on what agents are doing well, and where they need to improve. Successful agents, he notes, are the ones who are targeting the right relationships in the dealerships, and then going out of their way to build strong, solid partnerships with those people.

For the full interview, complete with tips and information to help you be a better agent, watch the video above!