The Key to Future Profitability is Service Retention

With vehicle sales patterns less robust, this department is a key to healthy revenue.

Urban Classification, Business Volume's Affect on Fixed Ops Shown

Reynolds says new report proves improving operational efficiency, engaging technicians in selling maximize profitability, even for very busy service departments.

Cars Getting Gray on the Top

Average age of vehicles in operation ticks up as a lingering pandemic-spurred effect.

SafePoint Launches Enhanced Features

Company says technology monitors inventory, recaptures lost service revenue, and super-charges retention.

Service Drives Score Better Despite Longer Wait Times

J.D. Power study shows longer appointment wait times driving business to after-market providers.

Service Business Falls in December

Lowest reading in years exposes room for improvement, Cox Auto says.

Take Service Lane Contract Sales for a Test Drive

Service contract sales can happen in the service lane when dealers tap into this potential, says Jim Fisher, assistant vice president of Dealer Programs for AGWS.

Selling PPM in the Service Drive