Embracing Tech Results in Higher Customer Satisfaction, J.D. Power Finds

WESTLAKE VILLAGE, Calif. — Dealerships that use technology like tablets and computer displays during the sales process can substantially improve customer satisfaction among new-vehicle buyers, according to the J.D. Power 2015 U.S. Sales Satisfaction Index (SSI) Study. Released on Thursday, the study measures satisfaction with the sales experience among new-vehicle buyers and rejecters — those ... Read More »

J.D. Power: Tech-Focused Car Buyers Consume Media at High Rates

WESTLAKE VILLAGE, Calif. — Consumers who shop for and purchase a vehicle based on its in-vehicle technology consume media — Internet, television and magazines — at high rates, according to the summer edition of J.D. Power 2015 U.S. Automotive Media and Marketing Report. The report provides a comprehensive view on the factors that influence consumers’ ... Read More »

J.D. Power to Acquire NADA Used Car Guide

WESTLAKE VILLAGE, Calif. — J.D. Power and the National Automobile Dealers Association (NADA) have announced an agreement under which J.D. Power will acquire NADA’s Used Car Guide business, a well-known source of used-vehicle values. The transaction is expected to close early in the third quarter of 2015 and is subject to Hart–Scott–Rodino Act review. Established ... Read More »

Avg. New-Vehicle Transaction Price Up $3,900 Since 2009

WESTLAKE VILLAGE, Calif. — Rising transaction prices for new vehicles have been a big contributor to the health of the auto industry this year, J.D. Power analysts reported this week. They noted that the average new-vehicle transaction price has risen $3,900 since 2009 to $29,600. Current transaction prices for new vehicle and the rise in ... Read More »

Quality and Space a Concern in Third-Row Seating, J.D. Power Reports

WESTLAKE VILLAGE, Calif. — Automakers are responding to consumer demand for third-row seating, but in doing so are compromising quality and cargo space, according to the J.D. Power 2014 Seat Quality and Satisfaction Study. While overall the percentage of new vehicles that offer third-row seats remains stable, some segments have experienced year-over-year increases, such as ... Read More »

J.D. Power Acquires Korrelate

Dealership Service Departments Improve Customer Satisfaction

August New-Car Sales Expected To Be Highest Since 2008

Selling Rate Pulls Back, Recovery Expected

New-Vehicle Sales Pacing at Three-Year High in November