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Articles•by Staff•February 28, 2020

CXM, Part II: A Proven Approach

Customer experience management is a relatively new concept for most agents, but its effectiveness in driving F&I product sales means it’s probably worth investigating.

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Articles•January 30, 2020

CXM, Part 1: What It Is and Why Your Dealers Should Be Using It

Learn how customer experience management meets the demand for greater consumer interaction and how dealers and agents can take advantage.

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