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Newsby Lauren LawrenceDecember 23, 2025

In-Vehicle AI Predicted to Spike

Frost & Sullivan expects a $238 billion market opportunity for the technology in automobiles by 2030 as AI applications shift to more mass-market applications.

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Newsby Lauren LawrenceDecember 9, 2025

Drop in OEM AI Investment Predicted

Automakers need strong AI foundations to meet ambitious goals.

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ArticlesJanuary 24, 2024

Innovative Lending Technologies

Artificial intelligence can be leveraged for faster approvals, easier underwriting, and speedier lender payments to dealers.

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Newsby StaffJanuary 4, 2023

InteractiveTel Changes Name to TotalCX

Company rebrands to emphasize focus on improving customer experience in automotive industry.

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Newsby StaffOctober 12, 2022

Mercedes-Benz and Microsoft Enter Partnership

The partnership will allow Mercedes-Benz to connect passenger car plants to the Microsoft Cloud to make vehicle production more efficient, resilient and sustainable.

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Newsby StaffJuly 21, 2022

Tesla Woes Improving

The EV automaker appears positioned for another growth phase as long as the global economy stays strong, analysts say.  

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Newsby StaffMarch 9, 2022

InteractiveTel Acquires Marcom Technologies Assets, Creating Customer Experience Powerhouse for Auto Dealers

Deal combines automotive industry's leading AI-driven customer interaction and call performance training solutions.

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ArticlesMarch 16, 2021

Car Buyers Are Back, Just Not in the Dealership

In order to succeed in this new normal, dealerships will need to evolve and leverage the modern technologies available to them in order to meet consumers where they are – in their homes. 

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ArticlesMarch 15, 2021

Improving the E-Commerce Shopping Experience Through Resolutions-Focused Customer Service

While stores ponder their physical store operations, retailers understand that planning also needs to account for changes in shoppers’ behavior and expectations.

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Articlesby StaffAugust 10, 2020

Chatbots Are Reshaping the Way COVID-19 Era Retailers Connect with Customers

Messaging apps, AI, and self-service customer support options such as adaptive FAQ’s with interactive guides have allowed retailers to scale down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.

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