MENU
SEARCHMENUSEARCH
Ford Motor Credit is No. 1 in J.D. Power’s latest rankings of customer satisfaction with auto finance companies. Analysts say the metric is increasingly driven by the digital experience.
Read More →
J.D. Power analysts ranked Buick and Porsche highest among mass market and highline brands in its latest study dedicated gauging satisfaction and future loyalty among U.S. car buyers.
Read More →
J.D. Power and LMC Automotive analysts predict that, despite a slow start to 2019 and a short September, third-quarter new-vehicle sales will rebound on the strength of a 6% increase in factory incentive spending.
Read More →
U.S. dealers sold 2.6% fewer new cars and light trucks in June than in the same month a year ago, but standout performances in key segments kept the seasonally adjusted annualized selling rate above 17 million for the second straight month.
Read More →
Genesis, Kia, and Hyundai lead J.D. Power’s Initial Quality rankings for the second straight year, but new-vehicle quality scores are flat overall, driven by a decline among 18 of 31 major U.S. brands.
Read More →
COSTA MESA, Calif. — J.D. Power today named technology veteran Dave Habiger president and CEO. He succeeds Finbarr O’Neill, who announced in October his intentions to retire from the data and analytics firm this month. Habiger will oversee the global strategic direction and business strategy of J.D Power, including the Americas, Europe and Asia Pacific. He ... Read More »
Read More →DETROIT — When it comes to choosing lender partners, dealers value the type of relationship they have with their finance sources over the speed of their services, according to J.D. Power’s 2016 U.S. Dealer Financing Satisfaction Study. Jim Houston, senior director of the automotive finance practice at J.D. Power, said finance sources need to shift from ... Read More »
Read More →DETROIT — J.D. Power has appointed Jim Houston as senior director of its auto finance practice. In his new role, Houston will use his 30-year experience in auto finance to help guide the industry through a potentially volatile period of new-vehicle sales and declining used-car values, the company said. “I’m very excited to be joining ... Read More »
Read More →WESTLAKE VILLAGE, Calif. — In the highly competitive auto lending environment, the level of service provided — including technology and a collaborative and consultative staff — is more important than price, according to the J.D. Power 2015 U.S. Dealer Financing Satisfaction Study, which found that dealers are willing to pay a premium for high-quality service. ... Read More »
Read More →NEW YORK — Dealer profitability, on average, could reach levels of today’s top quartile performing dealers if both carmakers and dealers make the necessary investments to achieve operation excellence and streamline marketing expenses, according to a new study released this week at the 2015 National Automobile Dealers Association/J.D. Power Automotive Forum Conducted by McKinsey & ... Read More »
Read More →