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According to the J.D. Power 2021 U.S. Automotive Commercial Lending Satisfaction Study, the difference between good and great dealer-lender relationships comes down to four key steps.
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Remote online notarization to streamline touchless purchase of vehicles and more.
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This program recognizes the importance of the customer experience.
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DealerPolicy announced a collaboration with J.D. Power, to deliver instant, personalized insurance quotes to car buyers.
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Customer retention takes spotlight as 1.8 million auto leases mature between March and July.
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Coronavirus Fallout: Vehicle service customer satisfaction Improves, but dealers should prepare for parts shortages and dissatisfied owners reports J.D. Power.
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January to see modest declines despite record incentives.
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In the J.D. Power 2020 Manufacturer Website Evaluation StudySM—Winter, Land Rover and Mitubishi ranked highest in respective segments.
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All but a few Asian and highline factories reported double-digit gains in U.S. sales last month, priming the industry for a big December and a fifth straight 17 million-unit year.
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Prices for used vehicles declined 4.2% in the first 10 months of 2019 while volume increased 5.2%, J.D. Power analysts say, a trend that has begun to affect the commercial market.
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