DealerRater, J.D. Power Examine Service’s Connection to Sales

WESTLAKE VILLAGE, Calif. — Dealers wanting to boost vehicles sales should focus on the experience their service department delivers to customers, concluded a joint analysis conducted by J.D. Power and DealerRater. The two firms used the release of their new finding to announce an alliance that will bring together J.D. Power’s customer satisfaction research and ... Read More »

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