Subaru, Lexus Best Competitors in Reputation Survey

Meanwhile, AutoNation, Hendrick Automotive Group top public, private rankings.

Cadillac to Upgrade Customer Experience at 700 Dealerships

WASHINGTON D.C. — Cadillac will be implementing what it’s calling a luxury focused, boutique experience at 700 of its 900 dealer stores. These locations will support the company’s 200 flagship, stand-alone dealerships, according to Cadillac. The dealership upgrades will be aimed at improving customer satisfaction performance and dealer compensation. Outlining the plan at the Washington ... Read More »

Lincoln, VW Captives Rank Highest in Customer Satisfaction, JD Power Reports

WESTLAKE VILLAGE, Calif. — Auto finance sources cannot focus their efforts on only one or two areas of the financing process and expect to have satisfied customers; they need to excel in all areas throughout the life of the loan or lease. That was the conclusion of J.D. Power and Associates’ 2014 U.S. Consumer Financing ... Read More »

Customers Less Satisfied With Automakers, Survey Finds

When it comes to making their customers happy, the world’s automakers have hit a bit of a rough patch, reported NBC News. For the second-straight year, satisfaction with the auto industry is down, according to a new American Customer Satisfaction Index report released Tuesday. The ACSI score for cars and light trucks is now 82 ... Read More »

Maritz: Car Shopping a Lonely Journey, Dealers Missing Opportunities

Fidelis Uses PPM to Drive Loyalty for Dealers and Agents

Sinking Buyer Satisfaction May Hinder Big 3 Rebound